EEGer Technical Support
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How We Help the EEGer Community
EEGer Answers
Browse online articles and instructional guides to help you learn, use, and succeed with EEGer. Bookmark this page and come back when you need help!
Not finding what you’re looking for? Contact our team for additional assistance or to setup a technical support appointment.
Educational Content
Visit EEG Learn for on-demand and upcoming courses including mentoring, technical refreshers, and deep-dives into the all aspects of neurofeedback.
We handle the technical side so that you can focus on the rest!
Remote Appointments
Our team connects to your system to help troubleshoot problems, answer questions, and provide suggestions based on our experience with EEGer4.
The EEGer Alliance Program
Members of our Alliance Program receive complimentary support appointments, as well as priority & flexible scheduling options. Clinicians & Institutions choose to join our membership program because it ensures that when a technical challenge comes up, our dedicated team is there to help out!
Besides technical support, membership includes additional benefits like discounts in the EEGer Shop, discounts for courses & educational content, early access to content, and some exclusive offers & events.
More About EEGer Support
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The focus of EEGer Support is technical support for the EEGer4 software and related equipment. Due to the wide variety of computer models, internet service providers, third-party programs, and email clients available we may be unable to provide support for non-EEGer issues. In these cases, we recommend users to contact device manufacturers, local IT or repair stores, support teams for the affected service, or their internet service providers.
For full remote configuration of a system, additional fees may apply depending on the number of systems and amount of configuration required. See our Purchase Agreement for more information.
For FDA-Compliance, we are unable to provide support for EEGer versions prior to EEGer4 430, as well as non-Windows operating systems (including Windows operating system unsupported by Microsoft).
We’re a family business, and our support team is comprised of real people from diverse backgrounds. Everyone on our team is passionate about supporting and growing the neurofeedback community and cultivating a healthy and respectful community. We ask that you treat our team members with respect and understanding. Every member of our team is empowered to end a conversation or close a ticket if they feel uncomfortable, unsafe, or disrespected. Expressing your frustration over a problem or how it is impacting you is okay and helpful as feedback in the right channels, but personal attacks or hostile behavior is never welcomed.
How We Resolve Issues
Most issues are resolved in a single session, but any necessary follow-up is included at no cost. After the appointment, we’ll send you a summary & resources.
How to Contact Us
When you reach out for assistance, include your 5-digit EEGer dongle number and the name of the licensee. This will help our team troubleshoot more quickly.
New Clinicians
All clinical licenses include three months of complimentary support when they get started.
Home Use with EEGer
We help clinicians prepare their systems for Home Use training. Questions? We can schedule with the Clinician & Home-User to help out.
Regional Assistance
We work with regional distributors to provide local support and assistance, ensuring adequate scheduling options for appointments.
Institutional Licenses
For institutions or larger practices with multiple EEGer systems, we offer support packages that allow any of your team members to contact us and get help right away.