The focus of EEGer Support is technical support for the EEGer4 software and related equipment. Due to the wide variety of computer models, internet service providers, third-party programs, and email clients available we may be unable to provide support for non-EEGer issues. In these cases, we recommend users to contact device manufacturers, local IT or repair stores, support teams for the affected service, or their internet service providers.

For full remote configuration of a system, additional fees may apply depending on the number of systems and amount of configuration required. See our Purchase Agreement for more information.

For FDA-Compliance, we are unable to provide support for EEGer versions prior to EEGer4 430, as well as non-Windows operating systems (including Windows operating system unsupported by Microsoft).

We’re a family business, and our support team is comprised of real people from diverse backgrounds. Everyone on our team is passionate about supporting and growing the neurofeedback community and cultivating a healthy and respectful community. We ask that you treat our team members with respect and understanding. Every member of our team is empowered to end a conversation or close a ticket if they feel uncomfortable, unsafe, or disrespected. Expressing your frustration over a problem or how it is impacting you is okay and helpful as feedback in the right channels, but personal attacks or hostile behavior is never welcomed.