Home Use Error Codes
In certain circumstances, error codes may be encountered during the Home Use process. These errors are documented below.
Error codes appear in new windows which require the user to click OK to dismiss. Once an error has occurred, it is recommended to close and reopen the software before attempting to retry an action or troubleshoot the issue.
Errors between 100 and 199 indicate a problem on the Clinical EEGer system. Errors between 200 and 299 indicate a problem on the Home Use system.
| Error Code | Meaning | Next Steps |
|---|---|---|
| 100 or 200 | Mismatched dongle number | Remake HU File for Correct Dongle Number |
| 101 or 201 | No Dongle Connected to Computer | Connect Dongle to Computer |
| 102 or 202 | Date Error on Computer or File | Remake Home Use file |
| 103 or 203 | Buffer Allocation Error | Remake Home Use file |
| 104 or 204 | Resulting Session Count Invalid | Remake Home Use file with fewer session permissions |
| 106 or 206 | Update=error | Remake Home Use file |
| 107 or 207 | Update File Already Used | Select the correct file or create a new one |
| 108 or 208 | Reallocate Buffer Error | Remake Home Use file |
| 109 or 209 | Unable to Reopen File for Write | Remake Home Use file |
| 120 or 220 | Not a Home Use License | Ensure the Home Use dongle is connected |
| 122 or 222 | Failed Opening EXPIRY | Remake Home Use file |
| 124 or 224 | CHECK= missing | Remake Home Use file |
| 125 or 225 | Bad CRC | Remake Home Use file |
| 126 or 226 | DIGEST=missing | Remake Home Use file |
| 127 or 227 | Bad Hash | Remake Home Use file |
| 130 or 230 | Wrong Dongle Number | Remake Home Use file with correct Dongle number |
| 131 or 231 | EXPIRATION=missing | Remake Home Use file |
| 132 or 232 | REMAINING=missing | Remake Home Use file |
| 133 or 233 | Invalid Number Remaining | Remake Home Use file |
| 134 or 234 | PLAN= or CLIENT= missing or out of order | Remake Home Use file |
| 135 or 235 | Memory Allocation Error | Remake Home Use file |
| 136 or 236 | PROTO=missing | Remake Home Use file |
| 137 or 237 | LAYOUT=missing | Remake Home Use file |
| 140 or 240 | CREATED=missing | Remake Home Use file |
| 141 or 241 | Created on Future Date (ahead of current system time) | Verify system time on both Clinical EEGer system and Home Use system, then remake Home Use file |
| 142 or 242 | CLIENT=missing | Remake Home Use file |
| 143 or 243 | Mismatched Client ID | Remake Home Use file using the correct Client ID for the Home Use system, or select the correct Client ID when installing the file. |
| 144 or 244 | WRITTEN=missing | Remake Home Use file |
| 145 or 245 | Written on Future Date (ahead of current system time) | Verify system time on both Clinical EEGer system and Home Use system, then remake Home Use file |